Terms and Conditions

Terms and Conditions for Swift Move Properties (SMP) Ltd UK (Reg No: 6472617)

General

Please read these terms of use carefully before you start to use the site. By using the site, you accept these terms and conditions and you agree to abide by them. Further you understand and accept that reservations are contractual and legally binding agreements between the Customer and SMP. If you do not agree to these terms of use please refrain from using the site.

Check-In

Anytime after 15:00pm, any early arrivals must be confirmed with reservations prior to arrival. Please do not arrive earlier, as the apartment(s) may still be being cleaned.  

Early Check –in can be arranged with reservations. Please see below for charges:

Confirmed prior to arrival = £15.00 per hour, Unconfirmed = £30.00 per hour

Any additional guests staying that are not expected at the time of the booking will result in a £75.00 per person.

Check-Out

You should vacate the apartment(s) by 11:00 hours. Late checked out can be arranged with reservations the day prior to departure, please see below for charges:

Confirmed prior to departure = £15.00 per hour up until 2pm, or as arranged otherwise.

Unconfirmed = £30.00 per hour up until 2pm, after this time you will be charged for an additional night plus £150.00.

Cancellation

If cancelled up to 14 days before arrival, no fee will be charged. If cancelled later, the first night will be charged. In case of no show, the total price of the reservation will be charged. 

If your booking has been made via an Agent, please see terms and conditions as specified on the booking agents website.

Prices and Payment

All rates are quoted in local currency (GBP) and include VAT at 15%. Full payment will be required immediately to confirm the reservation.

For reservations over 28 nights an invoice will be sent on a monthly basis and the initial payment of 28 days has been taken subject to credit approval. A valid credit card must be provided on booking.

Extensions

If you wish to extend a stay, SMP requires notice in writing or email. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. A payment for an extension will be taken at the time of notification.

Key Arrangements

All keys and fobs must be returned into the designated check-out box. Any keys and fobs not returned will incur a replacement charge of £195.00 per set.

Damage, Breakages and Theft

You are responsible for any damages or breakages you cause to the apartment(s) and its contents.

Guest will be liable for any theft to the property and its contents from the time of entry to the time of departure.  Any damages, breakages or theft to apartment(s) including fixtures, fittings & furniture will be notified to the booking holder within 24 hours of the checkout date.

Breakages and damages will be subject to a 100% mark up fee and 25% handling charges. The final invoice amount will be deducted from the credit card originally used to confirm the booking.

Guests are required to leave the apartment in a clean and tidy condition. Failure to do so will incur a minimum charge of £60.00 cleaning charge.

Noise and Nuisance

Excessive noise and nuisance is not permitted in the apartment(s). Any guests not adhering to the above may be required to vacate the apartment(s) immediately without any refund.  

Smoke free policy

All our properties are non smoking. Should anyone smoke in the apartments you will be fined £250.00 plus any additional cleaning costs.

Pets

Pets are not allowed.

Complaints

Any Complaints received will be investigated fully with all parties concerned. You will receive a formal reply within 28 days.

Security

SMP have a strict security policy. All our apartments are located in apartments building which have 24 hour security. Any security issues reported to SMP will result in instant cancellation of the booking. No refunds will be made on any cancellations.

Privacy Policy: All personal data is encrypted and will be processed in a secure way. SMP takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking.

DISCLAIMER:

Guest should be aware at the time of booking that SMP does not take responsibility for Guests’ possessions whilst they are staying in our properties. We take all reasonable steps to ensure your safety and safety of your possessions but advise you to arrange your own insurance. This applies to items left in your apartments, in public areas and in SMP car parks.

These Terms & Conditions and use of website are governed exclusively by English law.